The platform
NOW OS is built on completely conventional AI primitives — large language models, the agentic loop, tool use, retrieval, knowledge graphs. We didn't invent new primitives. We changed where the work begins: the organization is decomposed first, and the AI allocation is engineered per action.
The work model
NOW OS models work from the whole enterprise down to the smallest system-bound, sequenced, performer-bound step — the atomic action (for example, "grant read-only access to a system for 180 days").
The atomic action is the only level that carries a human-vs-AI designation. The placement is deliberate: a higher-level task is itself a mix of atomic actions, so stamping a single verdict on it would flatten the signal. The parent task carries the mix — so for any task you can see how much is automatable, how much needs a human, and exactly where the boundary falls.
The scoring engine
The Logics Engine scores each atomic action across 26 dimensions in five groups — Task Characteristics, Data & Model Readiness, Risk & Impact, Human Requirements, Operational Maturity — derives an AI-Enablement level and a Trust Tier, and from those places the action in one of four modes.
The engine separates "can it run autonomously?" from "at what consequence?" — so two actions that are equally automatable can land in different modes purely because of stakes.
The platform always explains what each dimension means and why an action landed where it did. The per-dimension weights, the readiness formula, and the policy-floor values are sealed NOW OS intellectual property.
The reasoning layer
All facts live in a connected model of the organization — people, departments, policies, controls, tasks, and the relationships among them. Every answer fuses three layers, and silently invokes the right quantitative technique from a library of 49+ math, statistics, and ML capabilities.
Retrieved from the organization's knowledge graph — with provenance on every borrowed fact.
A leading AI model reasons natively on top of the graph — synthesis, inference, expert judgment.
Web search when law, regulation, or market facts need to be current — cited, never silently blended.
The agent estate
Work is discovered, scored, governed, executed, and audited by named, role-specialized agents — not one copilot doing everything.
Discovers the work model from the organization's real corpus — tasks are found, not hand-authored.
Compliance and security: watches restricted work, flags violations, enforces the floors.
Runs the 26-dimension scoring that places every action in its mode.
The conversational front end — guided intake that ordinary people can use on day one.
Retrieval and citation — every claim traceable to its source.
The auditor — a hash-chained record of every decision, re-verified on every read.
…plus analytics (Lens), recommendations (Advisor), workforce strategy (Strategist), and more. "Wired" is enforced, not asserted: every agent identifier must resolve to real executable code, and a build gate fails on any that doesn't.
Trust
Every fact that enters the live graph is validated against schema and contract before it is written, queued for a named reviewer, and re-validated on promotion. One path in, no side door.
The engine recommends; a named human decides; an advisory board governs; every decision is replayable from the ledger. Nothing auto-promotes — by construction, not by policy memo.