Services
Most organizations know their processes and job titles — almost none can name their work: the atomic tasks that consume the day, the policies that govern each one, and which of them AI should assist, augment, or automate. That gap is why most AI programs stall at pilots. Our services close it — and every consulting deliverable is yours to act on, with us or without us.
The engagement ladder
Every stage answers one question and earns the next — each deliverable is yours to keep, and packaged programs upgrade mid-flight with full credit.
A three-hour Atomic Task Discovery Workshop puts the method on the wall with your own work — a live, tangible demonstration before any larger commitment.
The Division of Labor Blueprint: your work decomposed to atomic tasks, scored, and mapped — the evidence base for every decision after.
Platform foundation, a governed pilot with pre-agreed success criteria, then scale in planned waves — autonomy earned, never assumed.
Your deployment run as a disciplined operation — monitoring, agent lifecycle, governance support, continuous re-scoring.
Training and role certifications, from a free micro-learning tier to Certified Expert — because certified people are a prerequisite for governed autonomy.
Consulting
Consulting engagements require no platform purchase — we deliver clarity, options, and strategy, not assumptions.
One process, three hours, your SMEs: a live deconstruction into a validated atomic-task inventory with baseline metrics. The fastest way to make the method tangible. One week end-to-end, $7,200.
Three sources of truth — human intent, digital trace, documented rule — triangulated into your Task Atlas: every task tagged, scored, and given an evidence-backed AAA determination, with the analysis report leadership actually reads. Your workforce system isn't broken; it's unmapped. This is the map.
Risk-tiered approval routing (a Dynamic Approval Matrix) plus continuity of decision authority — every decision gets a valid, documented owner, with audit-grade handoffs. Typical modeled effect: 30–45% faster approval cycles.
Change programs usually communicate about work they cannot see. Ours is anchored to your Task Atlas — every message, learning path, and adoption metric tied to the actual tasks people perform.
A quantified current-vs-future model from your own cost base — three future-state scenarios with investment, savings, and payback. The working model is yours to keep, and your CFO can interrogate it line by line.
Implementation
Agents begin in Assist and Augment; sandbox validation always precedes production; early waves run dual-track with pre-agreed rollback discipline. That's why deployments stick.
Your NOW OS environment provisioned and secured — in your cloud or ours — with the deployment plan mapped to your Task Atlas and quick-win agents running in sandbox within weeks.
Agents live in a real domain under a functioning Strategic Advisory Board with its charter and playbook — pilot success criteria defined before deployment, expansion assessed on evidence at 90 days.
Coverage extends in planned waves — agents, integrations, adoption support, SLA baselining, and knowledge transfer to your team — without accumulating governance debt.
Also in the catalog: custom agent development (a named, governed agent for work only your organization does), contract-tested system integration adapters, and an independent production-readiness review.
Managed services
Monitoring, updates, and agent lifecycle management with quarterly improvement re-assessments — the steady-state floor.
Adds Governance-as-a-Service (SAB support with evidence packs and decision tracking), a named service manager, and monthly re-assessments.
Dedicated service management, full SAB facilitation, semi-annual disaster-recovery testing, and quarterly optimization workshops.
Hosted-platform commitment: 99.9% monthly uptime with published response times by priority and service credits. Retainers and SLA detail are in the catalog.
Training · Advisory · Programs
A free micro-learning tier to start, a premium library with the AI Literacy credential path, and role certifications — Certified User, Administrator, and Expert — plus private instructor-led cohorts and executive briefings.
A NOW OS principal on retainer: strategy counsel, advisory-board participation, vendor evaluation, and board support. Scoped specialty engagements for organizational design, simulation & decision modeling, and strategic planning.
Prove-It Pilot (Blueprint → foundation → governed pilot, one continuous team, ~6 months) and Transform (the same at department scale plus a year of managed services). Priced from genuinely reduced hours — never discount gimmicks — with mid-flight upgrade credit.
How we engage
Engagement tiers are keyed to departments in scope — fixed at signing, not discovered mid-project.
Regulated-data and multi-entity factors are applied transparently at SOW time. Never after.
Every deliverable carries written acceptance criteria and a review window; deficiencies are cured at no cost.
Multi-year agreements cap annual increases. Public-sector and higher-ed purchasing paths available on request.